Processing Times

Please allow 4-6 business days for your order to be processed before being shipped out. I'm a one person team that's currently juggling all parts of this business. I really appreciate your understanding and patience!

Do you ship internationally?
Yes! We now offer international shipping! <3

Why is there no tracking on my package?

If your order only consists of anything thin like kobo skins or stickers it will be mailed out in an untracked stamped rigid mailer. This is meant to keep shipping costs affordable for everyone! 

My order still hasn't arrived, what do I do? 

This can occasionally happen with letter mail. Don't worry! If you have waited past the estimated shipping time we'll try to make things right. We also recommend that you double-check your shipping address to ensure that it's correct. Please reach out to us via our 'contact' page with your order number and address.

Wrong Address/Address Change

Please double-check when filling out your shipping information. If you have submitted the wrong information please contact us before the order is processed! Once it has been processed there can't be any changes. No refunds will be issued for orders sent to the wrong address. Thank you for understanding!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, undamaged and unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us through the contact me page.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

My item arrived damaged, can I receive a refund?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Final Sale Items

Custom orders & kobo skins are final sale due to the made-to-order nature of the product.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.

Do you offer discounts for bulk orders?

Yes, please reach out to us via our contact form for any wholesale/bulk order inquiries! Only applicable for stickers, keyboards will be offered in smaller quantites for larger orders.